Information Technology Jobs | IT Recruitment

IT Recruitment

IT is one of the fastest growing and developing job markets today. Organisations seeking to develop their IT staffing capability require an experienced recruitment partner to help define requirements, build a sourcing and attraction plan, and find the best talent available.

Monroe Consulting specialises in IT recruitment. We have a long history of partnering with leading organizations in Asia-Pacific to deliver exceptional candidates and IT recruitment solutions. Our offices based in China, Indonesia, Philippines, Malaysia, Thailand, and Vietnam

We help organizations establish, build, and grow their IT teams. We do this through connecting our clients with our wide IT talent network of IT management, development, IT infrastructure, networking, telecommunication, data warehousing, digital, e-commerce, eSports and gaming, IT security database administration, engineering, and more.

For IT candidates and IT professionals looking for your next job or contract, we can help. We have an ongoing stream of IT jobs available across Asia with some of the best companies operating in the region. Browse our jobs below and simply apply for any that interests you, and we’ll be in touch. Be sure to also register with us to be notified of new IT jobs as they become available.

Why use an IT recruiter

In the IT sector, technologies and systems are changing so rapidly that identifying resourcing needs and developing staffing solutions are more challenging than ever.

Filling highly technical IT roles demands deep market knowledge and a comprehensive candidate network to tap into. At Monroe Consulting, we understand the IT recruitment and job market, and we have experience placing IT jobs at all levels of the organization from developers and engineers, to management and executive levels. Whether your organization is a start-up, enterprise-level, or a large organization building in-house IT capability, Monroe Consulting has the experience and networks to help.

Our experienced network of recruiters and consultants provide end-to-end IT recruitment solutions. We support clients from the early stages identifying the job requirements, all the way to onboarding, and post-placement support. We provide an exceptional experience for both our IT candidates and clients, ensuring both parties start their working relationship in the best way possible.

Are you an employer looking to hire IT talent?

IT Jobs Market Outlook in Asia Pacific

The Information Technology market in Asia is experiencing significant and sustained growth. However, the growing number of IT job opportunities are frustrated by a limited talent pool and fierce competition internationally for top IT talent. This has created a skill shortage in most technological sectors.

IT professionals are no longer exclusively employed by specialist technology companies. Many organizations are building in-house IT teams to better manage emerging needs like cloud technology, data management & analytics, business intelligence, cybersecurity, and systems administration.

Industries that increasingly offer online services to customers are building full-service in-house IT capability. Industries like finance support their client services with full suites of developers, engineers, QA, architects, analysts, support specialists, and management.

For candidates, the IT jobs outlook is exceptionally good, as accelerated digitalisation in all areas of the society is guaranteed to generate many more job opportunities into the foreseeable future.

For organisations, building IT recruitment strategies will ensure that critical skills shortages are mitigated, and that their reputation as an IT employer of choice is recognised in the market.

Latest IT Jobs.

IT Infrastructure Manager (Fintech)

Monroe Consulting Group Indonesia, a leading executive search firm, is partnering with a prominent payment infrastructure and technology company to recruit an IT Infrastructure Manager. This role will be responsible for leading the Infrastructure function and managing enterprise-level IT infrastructure initiatives, playing a key role in maintaining business continuity through a secure, stable, and high-performing infrastructure platform that supports mission-critical systems. Key Responsibilities: Lead and oversee the IT Infrastructure team, ensuring strong operational performance across data centers, networks, servers, and cloud platforms. Maintain the availability, stability, performance, and resilience of production systems to support continuous business operations. Manage infrastructure capacity planning, optimization, and effective resource utilization. Ensure infrastructure incidents are resolved promptly, including thorough root-cause analysis and preventive actions. Drive successful delivery of infrastructure projects, ensuring timelines, scope, and quality standards are met. Track and report project milestones, team performance, and achievement of annual KPIs. Support large-scale infrastructure initiatives, including new product launches and business expansion, by ensuring infrastructure and operational readiness. Develop and execute infrastructure strategies that align with overall business goals. Evaluate and implement new technologies to enhance system efficiency, scalability, and reliability. Set team objectives, work plans, and operational roadmaps to promote continuous improvement. Ensure adherence to established SOPs, policies, and operational guidelines. Conduct periodic and monthly reviews to assess compliance with internal standards and procedures. Collaborate with the Security team to establish and enforce infrastructure security policies. Perform routine security assessments and lead remediation efforts for identified risks. Assess team performance, provide structured feedback, and deliver coaching to support professional growth. Define and manage career development pathways for infrastructure team members. Foster a collaborative, motivated team culture that encourages innovation and best-practice sharing. Work closely with Engineering, Product, SRE, Security, Operations, and Managed Service teams on daily operations and strategic initiatives. Key Requirements: Bachelor's degree in Information Technology, Computer Science, or a related discipline. At least 5 years of experience in a managerial role within IT infrastructure. Hands-on experience managing cloud platforms, specifically AWS or GCP. Proven track record of delivering complex infrastructure projects in high-availability environments. Experience leading and developing a mid-sized technical team. Prior exposure to the payment industry, financial services, or high-performance computing environments is strongly preferred. Solid expertise in network, server, storage, and cloud infrastructure. Professional certifications such as ITIL, PMP, or equivalent are a plus. Strong technical background in: Network infrastructure (routing, switching, WAN, firewalls, WLAN) Server and storage systems (VMware, SAN, Windows, Linux, AD, LDAP) Cloud infrastructure and architecture (AWS or GCP mandatory)

Indonesia
Permanent
Negotiable

Technical Director

Executive recruitment company Monroe Consulting Group Philippines are recruiting on behalf of a Global Leading Integrated Communication Information Solution Provider. The job is based in BGC, Taguig City, Metro Manila. The candidate will work on an On-site work arrangement. Key Job Responsibilities Technical Team Building and Management: Responsible for the overall management of the project's wireless technology delivery team, determining the team's organizational structure, resource allocation, responsibility definition, and assessment mechanism. Technical Solution Implementation: Organize risk review and control of pre-sales technical solutions, convert pre-sales technical solutions into executable engineering technical solutions, and eliminate or avoid risks. Goal Setting and Decomposition: Formulate technical delivery milestones and engineering technical implementation plans and decompose them into each sub-team for implementation. Formulation of Technical Delivery Processes: Establish work processes for the technical delivery team and standardize the team's work through processes for smooth works operation. Technical Delivery Execution: Organize technical delivery to complete the implementation of project technical solutions, overall technical support and guideline, be responsible for milestones, costs, and final results (contract KPIs). Plan-Driven and Assurance: Participate in regular or irregular technical communication meetings with the project team and customers to form work plans and problem/requirement lists; drive the achievement of milestones through work plans; ensure the effectiveness of plan implementation through requirement/problem lists. Customer Relationship Management: Possess excellent customer relationship maintenance capabilities and continuously enhance customer satisfaction. Local Skill Transfer: Responsible for the overall planning and skill transfer of local technical personnel in the project; organize, plan and implement advanced skill training for customers. Key Job Qualifications: Bachelor's degree or higher education in Telecommunications /Electronics Engineering / IT / BA or equivalent. Minimum of 10 years of professional experience, with at least 5 years in senior technical management or organizational leadership roles. Rich experience in formulating comprehensive technical solutions, risk identification, quality prevention, integration verification and implementation. Proactive, self-motivated and with rich communication and negotiation skills, as well as team operation and management capabilities; able to take the lead in establishing effective collaborative operation mechanisms and build effective cooperative relationships with other relevant teams. Ability to undertake technical exchanges with middle and senior customer management and technical expert training. Proficient in English. Knowledge of telecommunication network (Mainly mobile network) structure and functionalities. Knowledge of mobile services function and design, functional modules, interfaces and protocols. Deeply understanding of mobile network (2G, 3G, 4G, 5G) Radio planning and optimization process. High level technical qualified experience in mobile network implementation or operation, such as network optimization and network swap experience. Proficient in CEI user perception optimization and well-versed in the CSP optimization process. Priority will be given to candidates with Nokia/Huawei site swap experience and those with Philippines Globe work experience.

City of Taguig
Permanent
Negotiable

Service Delivery Lead

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a technology company specializing in enterprise-grade conversational artificial intelligence (AI) solutions.. This job offers an onsite work set-up, based in Manila (Philippines). Job Summary They're looking for a dynamic and visionary Service Delivery Lead to own the entire customer lifecycle-from the first technical pitch to strategic long-term growth and optimization. You won't just manage accounts; you'll be the trusted advisor to C-Suite stakeholders, driving product adoption, identifying high-impact growth opportunities, and leading a team that executes flawless technical solutions. Key Job Responsibilities: Lead, organize, and execute the onboarding of new clients, ensuring smooth knowledge transfer and solution deployment. Engage with clients regularly through quarterly business reviews, roadmap presentations, and product training sessions. Drive presales activities including solution design, technical presentations, product demonstrations, and proposal support. Manage change requests and incident response according to SLA, leveraging deep product knowledge and client context to offer effective solutions. Analyze product usage data and key business metrics to proactively improve adoption, prevent churn, and uncover upselling opportunities. Identify and close gaps between client expectations and business performance of the solution (e.g., talkbot), and lead optimization initiatives with internal task forces Partner with the sales team in renewal, upselling, and account expansion efforts by aligning technical solutions with customer growth stages. Act as a trusted advisor to C- and D-suite stakeholders, guiding clients on both technical and business aspects. Manage and mentor the delivery/presales team to ensure consistent quality of service and scalability of operations. Key Job Qualifications: Minimum 8 years of experience in presales, solution consulting, customer success, or account management within enterprise technology or related industries. Proven experience in technical presales (solution design, proposal development, product demos, RFP/RFI handling) and customer success (renewals, upselling, adoption, and retention). Prior experience in fintech, martech, or enterprise software/services is highly advantageous. Strong communication skills with proven track record working with C- and D-suite stakeholders. Fluency in Mandarin are strongly encouraged to apply, as this skill is a valuable resource for engaging with our Chinese-speaking partners/clients. Capabilities & Personality: Strong leadership skills with the ability to manage, mentor, and grow a team. Excellent communication, presentation, and negotiation skills Empathetic and confident in handling client concerns, complaints, or conflict resolution. Data-driven decision maker; able to quickly identify trends and resist unsupported assumptions. Strong prioritization and time management skills. Problem-solving mindset with a "take charge" personality and consistent follow-through.

Manila
Permanent
Negotiable

Creative Producer/Host

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a rapidly growing gaming platform in the Philippines. Our client, a proudly Filipino online sportsbook and eGames platform, is gaining recognition in the gaming and sports entertainment industries. They are also a trusted partner of the Philippine government in promoting responsible gaming. Our client is looking for a Creative Producer. The position is based in Taguig City, Metro Manila, with on-site working arrangement. Job Summary We are looking for a Creative Producer to be in-charge in producing engaging, relevant, and impactful content. They supply businesses with written, graphical, audio, and video content designed to educate, inspire, and convert customers. Key Responsibilities Research on industry-related topics Create various content types (videos, articles, infographics) with relevant tone and style, adhering to the respective style guides Utilize various digital publishing platforms to create structured drafts Target content to specific audiences and focus on trending topics Incorporate blog and social media posts in both websites and social media platforms like Facebook, Tiktok, Instagram Conduct keyword research and employ SEO best practices to optimize content Analyse web traffic to measure the success of the content (e.g. conversion and bounce rates) Job Qualifications Bachelor's Degree in Marketing, Journalism, Mass Communications, Advertising or related field 3-5 years experience in Digital Marketing and/or Creatives / Content Creator post Can write, produce, shoot and edit contents With pleasing personality and can qualify as online / offline host and influencer Well-versed and knowledgeable about industry trends Have experience creating strong and engaging content accompanied with applicable portfolio Understanding of SEO best practices. Excellent research, organization and time management skills. Ability to work independently and collaboratively. Ability to work efficiently without compromising quality or accuracy.

Philippines
Permanent
Negotiable

Finance Planning Analyst

Executive recruitment firm Monroe Consulting Group Philippines is hiring a Financial Planning Analyst on behalf of a managed services platform that combines multiple companies and capabilities focused on network development, rollout, operation, and support. As the FP&A, you will focus on financial planning and analysis, involving tasks like managing the annual budget and forecasting, developing financial models, analyzing performance metrics (like subscriber metrics and churn), and partnering with business units to provide strategic financial insights. In this individual contributor role, you will partner closely with the US-based VP of Finance and CEO to drive data-driven decision-making, identify critical financial trends and risks, and ensure the company consistently meets its financial objectives. This is a Mandaluyong-based hybrid role operating on a permanent night-shift schedule. Key responsibilities: Financial planning: Lead the annual budgeting, quarterly forecasting, and long-range financial planning processes. Financial analysis: Analyze financial and operational data to identify trends, variances, risks, and opportunities specific to the telecom sector. Performance monitoring: Track and analyze key performance indicators (KPIs) such as subscriber growth, churn rates, and profitability by channel or product. Financial modeling: Build, maintain, and improve complex financial models for forecasting, scenario planning, and business case analysis. Reporting and communication: Prepare insightful reports and presentations for senior leadership, highlighting findings and recommendations. Business partnering: Collaborate with cross-functional teams (Sales, Marketing, Operations, Technology) to align financial plans with business objectives. Key requirements: Bachelor's degree in Accounting, Finance, or a related field. CPA qualification is not required but is considered a significant advantage 5-7 years of total finance experience, with at least 2-3 years focused on FP&A modeling Proven track record in a supervisory or leadership role (Lead level and above) Strategic thinker capable of bridging the gap between finance and operations; fluent in English Experience with tools like Python, SQL, and business intelligence (BI) dashboards can be a plus. Prior experience within the Telecommunications or Technology sectors is highly preferred Ability to analyze large datasets, identify critical variables, and translate them into actionable, data-driven insights

Mandaluyong City
Permanent
Negotiable

Workplace Engineer

Executive recruitment company Monroe Consulting Group Malaysia's Technology Division is partnering with a technology organisation specialising in data and analytics. Our client is seeking for a Workplace IT Engineer who thrives on building reliable, scalable IT operations that power a global workforce. This role is the backbone of employee productivity at the company. You'll own the end-to-end workplace IT experience, from onboarding new hires to managing devices, access, and service desk requests across multiple countries and time zones. This is a hands-on, execution-focused role, making systems work smoothly and ensuring employees can focus on their work without IT friction. Job Description Own Employee Onboarding & Offboarding Prepare and provision laptops for new hires, including remote activation and shipment coordination. Set up and manage system access across Microsoft 365, Azure AD, VPNs, and core SaaS tools. Ensure clean, timely offboarding - access removal, device recovery, and asset reconciliation. Modern Workplace & Endpoint Management Administer Microsoft 365, Azure AD (Entra ID), and MDM/Intune for identity, device compliance, and access control. Manage endpoint lifecycle: provisioning, patching, updates, and troubleshooting across Windows and macOS. Support MFA, conditional access, and baseline security policies at an operational level. SaaS & Access Management Administer and troubleshoot access to SaaS applications (e.g. Microsoft 365, Teams, Jira, Confluence, Salesforce, and similar tools). Configure and support single sign-on (SSO) and access integrations where applicable. Manage user accounts, roles, and permissions across identity platforms (e.g. Azure AD). Support MFA enrolment, password resets, and account recovery processes. Maintain clean access hygiene and support periodic access reviews. Service Desk & User Support Resolve service desk tickets across L1/L2 scope with a strong first-time-fix mindset. Troubleshoot user issues related to devices, applications, VPN access, Wi-Fi connectivity, and collaboration tools. Maintain clear documentation and a growing knowledge base to improve support efficiency. Inventory & Asset Control Maintain accurate IT asset records for laptops, peripherals, and accessories. Track device assignment, refresh cycles, and stock levels. Support audits and internal reviews with clean, reliable data. Global Support & Collaboration Provide remote IT support for employees across Singapore, Japan, the UK, and other offices as part of the global IT team. Work closely with HR, Finance, and regional stakeholders to ensure smooth IT operations. Coordinate with external vendors when required, without losing ownership of outcomes. Job Requirement Minimum 4 years of hands-on experience in workplace IT, service desk, or IT operations roles. Strong working knowledge of Microsoft 365, Azure AD (Entra ID), Intune / MDM, and SaaS access management. Experience supporting SSO, MFA, and identity-based access controls. Comfortable provisioning laptops and supporting remote employees. Confident supporting users across different countries and time zones. Organised, detail-oriented, and process conscious. Clear communicator with a calm, user-centric support style. Able to work independently and take ownership in a lean, fast-moving environment. Advantage Exposure to cloud or infrastructure environments (Azure/AWS, VPNs, networking) would be an added advantage.

Malaysia
Permanent
Negotiable

Marketing Manager, Bangkok, Thailand

Award-winning executive recruitment firm, Monroe Consulting Group, is partnering with a leading international technology and solution-based company with business activities across multiple markets in Asia. The company focuses on delivering integrated solutions and advanced technologies to support enterprise and commercial customers. With a strong emphasis on innovation, product expertise, and market-driven execution, the organization continues to expand its footprint through strategic partnerships and regional collaboration. The Marketing Manager is for responsible for leading strategic marketing initiatives to strengthen brand positioning and drive sustainable business growth. The position oversees integrated marketing planning, go-to-market execution, and performance optimization, while working closely with internal teams and external partners to deliver impactful marketing outcomes. Job Responsibilities Develop and execute integrated marketing strategies, including annual and quarterly plans, aligned with overall business objectives to enhance brand awareness and market presence. Lead go-to-market (GTM) initiatives for new products, ensuring campaigns are executed on schedule and meet quality standards. Conduct market research, customer insight analysis, and competitor benchmarking to generate actionable insights and strategic recommendations. Plan, manage, and optimize the annual marketing budget to ensure effective resource allocation and strong return on investment (ROI). Build and maintain strong working relationships with advertising agencies, PR firms, media partners, and KOL/KOC stakeholders to drive successful collaborations. Lead, coach, and develop marketing team members to enhance execution capability and professional growth. Collaborate cross-functionally with sales, product, and channel teams to ensure alignment and efficient project implementation. Utilize BI analytics tools and CRM systems to track performance, evaluate campaign effectiveness, and continuously improve marketing results. Job Requirements Proven expertise in marketing strategy development, market analysis, campaign execution, budget management, and ROI optimization. Strong leadership capabilities with experience managing teams and working cross-functionally. Demonstrated experience collaborating with advertising agencies, PR agencies, media, and KOL/KOC partners, with a track record of successful campaigns. Proficient in digital marketing and e-commerce platforms, including Meta Ads, Google Ads, TikTok Ads, Shopee, and Lazada. Excellent communication skills, analytical thinking, and a results-driven mindset, with the ability to perform effectively in a fast-paced environment. Strong command of English; proficiency in Chinese is a significant advantage.

Thailand
Permanent
Negotiable

Sales Account Manager (Technology)

We are seeking an experienced and results-driven Sales Account Manager to join our Client's team, a notable Cash Technology Solution company.. If you have a strong background in partnership and account management, particularly with clients in Retail, F&B, and Banking, and bring over 10+ years of experience, this is your opportunity to excel in a rapidly evolving industry. Key Responsibilities Drive revenue growth by building, managing, and expanding strategic partner and account relationships. Achieve and exceed sales targets through effective planning, execution, and relationship management. Develop, negotiate, and align budgets, commercial terms, and joint action plans with partners. Design and execute impactful sales promotions and go-to-market initiatives in collaboration with partners. Oversee inventory planning and coordinate shipments to ensure smooth sales operations. Monitor market dynamics, analyze performance data, and translate insights into actionable sales strategies. Manage multiple sales initiatives simultaneously while maintaining focus on execution and results. Requirements 10+ years of experience in sales or account management, preferably within software, SaaS, or technology-driven companies. Experience in Customer Experience, automation, or enterprise software markets is an advantage but not mandatory. Proven track record of delivering sales results and managing complex partner ecosystems. Strong communication, negotiation, and stakeholder management skills. Self-driven, proactive, and able to work independently with a strong sense of ownership and accountability. Strategic thinker with the ability to execute hands-on in a dynamic, growth-oriented environment.

Indonesia
Permanent
Negotiable

Video Digital Media Senior Associate

Executive search firm Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our client is seeking a Digital Media Senior Associate - Video. This is a hybrid work setup based in the Philippines. As the Digital Media Senior Associate you will work on external (client/Advertiser facing) products like AdWords (Video, Search, Display, Shopping and Apps) providing support to client employees and advertisers directly on campaign performance-related issues. You will receive consults from internal teams for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers are able to use them to get desired results. Position Responsibilities Support Account Managers/ Customers with their advertising technical issues resolution on email/chat/phone/VC channels (depending on the pod this may vary) Troubleshoot and resolve issues related to Google Analytics Premium. This includes technical troubleshooting of issues related to GA Integrations, Billing, Implementation, Customization of the code, Account Setup, Mobile related issue etc Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing businesses grow. Maintains acceptable performance metrics such as customer satisfaction, quality, productivity, first contact resolution, speed of response and attendance Demonstrates excellent time-management skills and the ability to work independently: using resources, policies and procedures effectively to solve customer issues; prompt and efficient service to Customers and Account Managers including appropriate escalation of customer's issues Partner effectively with second level escalation teams to solve customer cases that demand specialist attention and care. Minimum Qualifications At least 2-4 years of solid experience in email and chat support troubleshooting in any of the following: online advertising, web page strategic analysis, analytics products and/or hardware troubleshooting products. Excellent written and verbal communication skills with a strong customer service mindset - ability to make decisions in the best interests of customers. Strong analytical, troubleshooting, and problem-solving skills. Strict attention to detail is a must. Ability to work under time pressure in a fast paced high volume environment. Comfort with ambiguity. Technical background with 1 - 2 years experience in fields such as : Social Media Marketing Digital Advertising or Relevant technical troubleshooting roles Continuous Improvement mindset: be able to understand, analyze and make recommendations for improvement for internal processes, where appropriate Preferred Qualifications Knowledge in Google Ads (Search, Display, Shopping, Mobile and Video), Google Analytics, with in-depth knowledge of various online advertising models (Search, Display, Shopping, Mobile, Video etc)

Philippines
Permanent
Negotiable

DV 360 Digital Media Senior Associate

Executive search firm Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our client is seeking a Digital Media Senior Associate - DV 360. This is a hybrid work setup based in the Philippines. As the Digital Media Senior Associate you will provide platform support for the DoubleClick Suite of products like Dv360, SA360, AB, Studio, CM 360 etc. Key Deliverables include Product Support. You will respond to the advertiser or agency queries using email and Chat channels. Works closely with other teams to resolve issues and constantly updates clients' issues. You will receive tickets (Chat & Email) from clients for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers are able to use them to get desired results. Position Responsibilities Troubleshoot and resolve issues related to DoubleClick Bid Manager (DBM), (exchange buying), Campaign Manager (CM) and Rich Media Publisher Page Issues, Search Ads 360. This includes technical troubleshooting of issues related to standard, rich-media, mobile and video(VAST) creatives, line items, tags, ad-serving, etc. Provide product, troubleshooting & workflow guidance and training to new hires / newbie's in the support team in Hyderabad (per suggestion from the client Project Manager). Coordinate with cross-functional teams including Product Management/Specialists, Sales, Engineering and Ad Approval teams to drive customer communications, product feedback, feature requests, and technical issue resolution to achieve the highest level of customer satisfaction. Collaborate with AMER/EMEA/APAC teams. Educate the customers on product usage, from the basics to best practices mostly via emails/phone calls. Serve as a point of contact for projects led by our escalation management team to improve customer experience (ensuring that CSAT, FRT, TRT, mTRT & FCR metrics meet the SLA targets) and internal operational effectiveness (process streamlining, reducing support team dependency on Ad Solution Consultants (ASC) by reducing number of consults, developing training & support documentation, quality assurance and productivity improvement). Work on internal product initiatives like process automation, product improvement/suggestion/development etc. under client's direction Minimum Qualifications Excellent verbal and written english skills Minimum BA/BS degree or equivalent practical experience with a strong academic record Minimum two years of strong technical troubleshooting experience using an online advertising/analytics products or hardware troubleshooting products Preferred Qualifications Experience in supporting Advertising products like AdWords (Search, Display, Shopping, Mobile), Google Analytics, with in-depth knowledge of various online advertising models (Search, Display, Shopping, Mobile, Video etc) Front-end web programming experience in HTML or JavaScript, and proficiency writing SQL queries Strong customer service skills, including the ability to make decisions based on the best interests of the customers Analytical mindset, with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting Highly responsible and productive under time pressure and able to prioritize high volumes of work

Philippines
Permanent
Negotiable

Search and Ads UI Digital Media Senior Associate

Executive search firm Monroe Consulting Group Philippines, an executive recruitment firm, is recruiting on behalf of a leading global operations center that supports one of the world's most innovative technology companies. Our client is seeking a Digital Media Senior Associate - Search and ADs UI. This is a hybrid work setup based in the Philippines. As the Digital Media Senior Associate you will work on external (client/Advertiser facing) products like AdWords (Search advertising) and Analytics (web analytics to measure Pay Per Click Return On Investment) providing support to client employees and Advertisers/clients directly on campaign performance-related issues. You will receive consults from internal teams and external clients for troubleshooting. All of your efforts go toward ensuring that our ad products are working and our customers optimize them to deliver desired results. Position Responsibilities Demonstrates effective, clear and professional written and oral communication Provides prompt and efficient service to Customers and Account Managers including the appropriate escalation of Customer's issues Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures Contributes to a positive team environment and proactively aids team members with difficult contacts as needed Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions Liaise with other departments and teams as required to resolve Customer issues and questions Minimum Qualifications Excellent written and verbal communication skills Minimum BA/BS degree or equivalent practical experience with a strong academic record Two to six years of solid customer support/troubleshooting experience using online advertising/analytics products or hardware troubleshooting products. Email, Chat and Phones. 1- 2 years experience in supporting advertising products like Adwords (Search, Display, Shopping, Mobile), Google Analytics with an in-depth understanding of various online advertising models (Search, Display, Shopping, Mobile, Video etc). Preferred Qualifications Experience in HTML, JavaScript or SQL. Certified in Google ads. Strong customer service skills with an ability to make decisions based on the best interests of the customers Analytical mindset with the ability to recommend internal process improvements and to identify the information required for appropriate troubleshooting Highly responsible and productive under time pressure and able to prioritize high volumes of work.

Philippines
Permanent
Negotiable

Business IT Manager

Executive recruitment company Monroe Consulting Group Malaysia's Technology Division is partnering with a technology organisation specialising in data and analytics. Our client is seeking for a Business IT Manager to lead the full spectrum of internal technology functions - spanning enterprise systems, integrations, IT infrastructure, end-user experience, and data governance. This is not a traditional IT Manager role. It's a strategic position for someone who understands how internal systems power the business - from quote-to-cash workflows to analytics, procurement, support, and decision-making. The ideal candidate will bring both structure and agility to how we scale systems, secure operations, and enable teams to work smarter. You will oversee a lean IT function while collaborating with stakeholders across Sales, Finance, Operations, HR, and R&D. Responsibilities Business Systems Leadership Own the roadmap, configuration, and performance of core platforms: Salesforce (CRM), Netsuite (ERP), Zendesk/Freshservice (Service Management), Data Warehouse and Mulesoft (Integration). Design scalable workflows and integrations across business functions (e.g. sales operations, finance automation, support ticketing). Lead system selection, implementation, and change management for evolving business needs. Establish standards for data integrity, access control, and governance across platforms. IT Infrastructure & End-User Enablement Oversee device lifecycle management, endpoint security, office network reliability, and remote connectivity standards. Define SLAs and processes for helpdesk operations (Level 1-3), with a focus on speed, transparency, and employee satisfaction. Support hybrid and distributed teams by enabling secure, high-quality digital work environments. Guide IT asset procurement and vendor coordination under central policy guidelines. Governance, Compliance & Vendor Oversight Implement and monitor controls for identity management, licensing compliance, and security best practices Implement a Business Recovery Framework Coordinate with Finance, Legal, and functional leads to ensure systems align with audit, privacy, and regulatory needs. Manage contracts, renewals, and performance of IT and SaaS vendors across all supported platforms. Web & Internal Tooling Support Collaborate with Marketing and Product teams to support the company website's architecture, uptime, and integration with internal systems (e.g. CRM form capture, product data updates). Evaluate internal tooling requests and ensure secure, scalable adoption of productivity solutions. Requirements Bachelor's degree in Information Systems, Computer Science, or a related field. Minimum 5 years of experience overseeing both IT infrastructure and business systems. Hands-on familiarity with Salesforce, Netsuite, Mulesoft, and service desk platforms (e.g. Zendesk or Freshservice). Proven ability to translate business needs into structured, scalable system designs. Strong project management and stakeholder communication skills. A strategic mindset with a deep appreciation for clean processes, secure data flows, and user experience. Prior experience leading a small IT team or managing cross-functional tech initiatives is a plus.

Malaysia
Permanent
Negotiable

Senior Finance Manager

Executive recruitment company Monroe Consulting Group Malaysia's Technology Division is partnering with a technology organisation specialising in data and analytics. Our client is seeking for a Senior Finance Manager to anchor the growing finance function in Kuala Lumpur. This role is central to managing both Shared Services and Corporate Accounting, providing end-to-end ownership of our regional and global financial operations. Key Responsibilities Lead End-to-End Financial Management Oversee full-spectrum accounting, financial reporting, and statutory compliance for all entities under your scope. Manage month-end and year-end closing processes, ensuring accuracy, timeliness, and audit readiness. Ensure adherence to accounting standards, internal controls, and global financial policies. Drive Operational Excellence Across Shared Services Lead a team responsible for AP, AR, payroll, and other shared services functions. Design and implement scalable processes, automation initiatives, and internal control improvements. Collaborate with cross-functional teams to streamline operations and optimize working capital. Partner with Leadership for Business Insight Own budgeting, forecasting, and variance analysis across global functions. Translate numbers into actionable insights to support decision-making by the CFO and business leaders. Serve as a key finance business partner, balancing control with agility in a dynamic, fast-paced environment. Governance, Compliance & Risk Management Maintain strong financial oversight and compliance standards across all entities. Manage external audits, tax reporting, and insurance matters. Oversee treasury operations, including cash flow forecasting and funding needs. Build & Develop the Team Lead, mentor, and grow a capable finance team within Malaysia. Foster a culture of accountability, continuous learning, and excellence. Create the foundation for future regional finance expansion as company scales globally. Key Requirements: 10+ years of progressive experience in accounting and finance, including leadership responsibilities. At least 3-5 years of proven experience managing both shared services and corporate finance functions. Strong understanding of IFRS, statutory reporting, tax compliance, and audit processes. Excellent analytical skills with the ability to communicate insights clearly and persuasively. Hands-on, adaptable, and comfortable navigating a fast-paced, high-growth environment. Proficiency in ERP systems and financial automation tools is a plus.

Malaysia
Permanent
Negotiable

Vendor Sourcing Specialist

Executive recruitment company Monroe Consulting Group Malaysia's Industrial Division is partnering with a technology-driven organization specializing in maintenance and repair service networks. Our client is seeking a Vendor Sourcing Specialist (VSS) to expand and strengthen its nationwide vendor network, ensuring high-quality service delivery through its proprietary platform. Job Summary The Vendor Sourcing Specialist plays a vital role in identifying, onboarding, and managing qualified vendors across multiple service categories. This position requires strong communication and negotiation skills to ensure vendor compliance, competitive pricing, and reliable service performance. The ideal candidate is proactive, detail-oriented, and capable of managing multiple sourcing priorities in a fast-paced, US-based business environment. Job Responsibilities: * Identify, interview, and qualify new vendors to support expanding service coverage * Establish and maintain strong, trust-based relationships with vendors through consistent communication and follow-up * Negotiate pricing, service terms, and contracts while ensuring profitability and quality standards * Ensure vendor compliance with insurance, documentation, and service requirements * Track and manage vendor information, performance data, and coverage areas using internal tools and Microsoft Excel * Collaborate with internal teams to resolve escalations and replace underperforming vendors when necessary * Support the onboarding of new vendor accounts and recurring seasonal services * Maintain accurate and up-to-date vendor records within the company's platform * Achieve daily sourcing metrics, including outbound calls, event logs, and vendor confirmations * Foster a professional and positive team environment * Perform ad-hoc projects and other duties as assigned Job Requirements: * Proficiency in Microsoft Excel, Word, and Outlook required * Excellent communication skills in English, both written and spoken * Prior experience in vendor management, procurement, or supplier sourcing preferred * Strong negotiation, problem-solving, and relationship-building abilities * Highly organized with attention to detail and accountability for deliverables * Ability to work independently and manage multiple priorities simultaneously * Comfortable making high-volume outbound vendor calls daily * Willingness to work US business hours (night shift) with flexibility during peak seasons * Minimum Diploma or equivalent qualification; Bachelor's degree preferred

Malaysia
Permanent
Negotiable

Trainer (US Client Support)

Executive recruitment company Monroe Consulting Group's Professional Services Division is recruiting on behalf of a leading multinational outsourcing provider supporting US-based clients. Job summary: The Trainer will be a key member of the Learning & Development function, reporting to the Training Manager. This role is responsible for delivering onboarding programs, conducting skills-based training, and supporting continuous learning initiatives for new and tenured customer support associates. The winning candidate will design learning modules, run assessments, provide coaching, and ensure teams are equipped with the communication skills, product knowledge, and service excellence required to meet US client standards. Job description: Deliver onboarding, process, product, and soft-skills training for new hires supporting US customers. Conduct refresher, upskilling, and transition training for existing support teams. Customize training materials to align with US culture, client requirements, SLAs, and communication style. Develop and enhance training content (manuals, presentations, e-learning modules, role plays, and simulations). Assess trainee performance through quizzes, mock calls, and live evaluations, certifying readiness for production. Provide coaching and feedback to address skill gaps and drive performance improvements. Collaborate with Operations, QA, and HR to identify training needs and support performance enhancement plans. Maintain training records, reports, and documentation in accordance with company standards and compliance requirements. Support knowledge base updates and contribute to continuous improvement of the training framework. Conduct virtual and in-person training sessions using LMS and digital training tools. Job Requirements: Bachelor's Degree in Communications, Education, Business, or any related field. Minimum 2-3 years of experience as a Trainer in a BPO/customer support environment, ideally with US client exposure. Strong facilitation and presentation skills with excellent command of spoken and written English. Experience using LMS platforms and virtual training tools (Zoom, MS Teams, etc.). Good understanding of customer support KPIs (AHT, CSAT, QA) and contact center environment. Analytical mindset with the ability to measure learning effectiveness and training ROI. Willing to work according to US shifts.

Malaysia
Permanent
Negotiable

IT Manager (Global)

Executive search firm, Monroe Consulting Group is recruiting on behalf of one of the leading multinational transportation, logistics, supply chain and storage company that is based from the UK. We are seeking an experienced and driven IT Manager (Global) to join our team in Kuala Lumpur. In this key role, you will be responsible for leading strategic IT projects, managing day-to-day business-as-usual (BAU) operations, and ensuring the smooth and secure delivery of IT services across the organisation. Job Description: Support the company's cloud-first strategy by managing cloud migration projects, optimising cloud resources, and reducing reliance on outdated on-premise systems. Collaborate with internal stakeholders and external IT partners to ensure secure, cost-effective, and high-performance cloud service delivery. Manage and where appropriate liaise with 3rd party IT specialist support services to maintain cloud-based system security, patches, updates, push technology (AutoMox) and a range of existing housekeeping and maintenance tools and applications. Responsible in implementing and maintaining structured procedures. Agile, efficient and adaptable approach to quickly respond to priority requirements and managing critical escalations. The candidate should understand the local culture work environment bringing an approachable and collaborative environment within this global organisation. Collaborate closely with management and stakeholders, demonstrating clear communication and responsiveness. Act as the primary IT point of contact for senior management, ensuring alignment of IT services with business goals. Assess current team capabilities to identify training needs and skill gaps, while planning for future requirements from third-party suppliers (considering region, language, working hours, and emerging technologies). Job Requirement: Degree or Masters in Computer Science or related IT major. Strong leadership and prioritisation skills to manage internal helpdesk resources, and external third party IT specialist support for ongoing cloud migration. Possessed experience in management of global IT, technical exposure of cloud platforms and related diverse infrastructure with strong understanding of regulatory compliance. Practical experience in cloud computing, scripting skills, security, network, and management skills to demonstrate expertise in designing, managing, and securing cloud-based solutions. Experience in managing external third-party suppliers, worked in tiered helpdesk support in multiple time zones with a small support team. Highly desirable skills: Cloud Project Management: Project management experience involving migration to the cloud and the decommissioning and disposal of on-premises equipment an advantage. Cloud Platform: Deep understanding and experience with major cloud providers such as Amazon Web Services (AWS), Microsoft Azure, and Google Cloud Platform (GCP). Cloud Security & Compliance: Knowledge of best practices for data protection, encryption, identity and access management (IAM), and compliance regulations. Networking: Expertise in designing and managing cloud networking infrastructure, including virtual private clouds (VPCs). DevOps & Automation: Proficiency in scripting languages (like Python and PowerShell) and tools (like Kubernetes) for automating deployments and managing cloud infrastructure. Database Management: Skills in SQL, NoSQL, and managing databases within cloud environments. Tailoring server resources to actual requirements i.e., scaling up / down cores, memory, etc. subject to actual requirements. Experience and proven ability to effectively manage external third-party suppliers in different time zones providing tiered helpdesk. Infrastructure Management: Understanding of cloud infrastructure components, including storage, virtualization, and performance monitoring.

Malaysia
Permanent
Negotiable

Sales Director

Executive recruitment company Monroe Consulting Group's Technology Division is partnering with one of Asia's fastest-growing HR tech platforms, reimagining the future of work through a strong focus on employee experience, customer success, and continuous innovation. We are looking for an experienced professional for the position of Sales Director. The role entails supporting the SVP of APJ Expansion to drive growth & market share by selling company's industry-leading HR cloud offering to medium enterprises. This is a great opportunity for an entrepreneurial sales leader, starting as an individual contributor, you will be tasked to hunt new logos from the get go. Job descriptions Assist the SVP of APJ Expansion in developing and implementing industry-specific sales plans & strategies to target mid-market clients Actively prospect and generate a viable pipeline of opportunities through multiple channels Position company effectively to win with clients in pursuit of best-in-class HR technology Build strong relationships with clients so that they can propagate their company success with other prospects Keep abreast of the latest trends in the HR technology landscape to generate meaningful conversations and sales opportunities in the target market Be a leader at industry events/conferences by actively networking and evangelising the company value proposition Requirements: 10+ years experience in Sales, preferable SaaS Have experience doing direct selling as well as managing sales on partner ecosystem Comfortable with flexible work timings and travelling Excellent negotiation, communication, time management and organisational skills Industry agnostic- but preference will be given to people having exposure to working in cloud technology, IT/ITeS etc. Experience with enterprise sales is a plus Proven ability to understand client pain points and proposing solutions Proven ability to work and effectively communicate with C-level executives and line of business representatives Track record of driving results under minimal supervision. Experience building a vertical/new business is a plus

Malaysia
Permanent
Negotiable

Regional Vice President - Business Development APAC

Executive recruitment company Monroe Consulting Group's Technology Division is partnering with a cutting-edge solutions in the telecommunications and technology sectors. With a strong focus on enabling digital transformation, our distinguished client empowers businesses to harness the power of technology through innovative software and services. Their comprehensive suite of products supports a wide range of industries, from mobile network operators to enterprises, helping them optimize operations, enhance customer experiences, and accelerate growth. We are seeking a dynamic and results-driven Regional Vice President to spearhead business development initiatives across the APAC region. This role is perfect for a highly motivated professional with a proven track record in identifying, cultivating, and securing new business opportunities within the telecommunications industry. The ideal candidate will possess a deep understanding of the telecom landscape, strong relationship-building skills, and a keen ability to translate market trends into strategic growth opportunities. Responsibilities Business Development & Strategy: Develop and execute a comprehensive regional business development strategy to achieve revenue targets and market share objectives. Identify and prioritize key target markets, segments, and potential partners within the APAC telecom sector. Conduct thorough market research and competitive analysis to identify emerging trends, opportunities, and threats. Develop compelling value propositions and tailored solutions that address the specific needs of telecom operators. Partnership & Relationship Management: Proactively cultivate and manage relationships with key decision-makers at telecom operators and other industry stakeholders. Negotiate and close strategic partnerships, joint ventures, and other collaborative agreements that drive mutual growth. Serve as a trusted advisor to partners, providing insights and solutions that help them achieve their business objectives. Build and maintain a strong network of industry contacts and actively participate in relevant events and conferences. Leadership & Team Management: Provide inspirational leadership and direction to a high-performing business development team. Set clear goals, provide ongoing coaching and mentorship, and foster a culture of collaboration and success. Effectively manage the business development budget and allocate resources strategically to maximize ROI. Accurately forecast sales pipeline and revenue projections, providing regular updates to senior management. Industry Advocacy & Thought Leadership: Represent the company as a thought leader in the telecom industry, actively participating in conferences, webinars, and other industry events. Contribute to industry publications and thought leadership pieces to enhance the company's visibility and reputation. Stay abreast of industry trends, regulatory developments, and emerging technologies that could impact business opportunities. Requirements Experience: 10+ years of progressive experience in business development, sales, or a related function within the telecom industry. A proven track record of successfully closing deals and exceeding revenue targets is essential. Skills: Deep understanding of telecom operations, business models, and the competitive landscape in the APAC region. Strong analytical and strategic thinking skills, with the ability to identify and capitalize on market opportunities. Exceptional negotiation, communication, and presentation skills, with the ability to influence and persuade at all levels. Proven ability to build and manage high-performing teams and foster a collaborative work environment. Excellent interpersonal and relationship-building skills, with a strong network of industry contacts.

Malaysia
Permanent
Negotiable

Head of Enterprise Architect (Transformation - AI)

Executive recruitment company Monroe Consulting Group's Technology division is recruiting on behalf of a highly established company with a robust footprint in the consumer, logistics, and technology sectors. Job Summary: Our client is recognized for driving transformative initiatives, embracing innovation, and delivering long-term value to stakeholders. They are seeking a transformational Head of Architecture & Engineering to serve as the most senior technical leader driving their transition into a Digital/AI/Data-First services company. This pivotal leadership role will be instrumental in shaping the technological future of their services provided and will be accountable for building a scalable, intelligent, event-driven data platform that integrates AI into the core fabric of the business' operations. The ideal candidate will be blend of a strategic leader responsible for driving operational excellence in the current mission-critical and core systems at the same time architecting and delivering the next generation of digital platforms, leveraging cloud-native technologies, data analytics, and Artificial Intelligence (AI) to realize our digital ambition. Job Responsibilities: Enterprise Architecture (EA) & Digital Strategy - Define and govern the target state EA blueprint, specifically focusing on a composable business architecture where services are decoupled, autonomous, and API-driven. Define and champion the long-term technical roadmap, moving the business towards a modern, scalable, and resilient cloud-native microservices architecture. Lead the effort to integrate Generative AI and Machine Learning (ML) capabilities into core operations (e.g., predictive logistics, automated sorting, customer service bots, etc) to unlock new levels of efficiency, customer experience and revenue sources. Evaluate, recommend, and govern the adoption of new technologies, frameworks, and tools, ensuring alignment with business strategy and financial prudence. Actively mentor Solutions Architects, ensuring all solution designs are cloud-native, scalable, secure (DevSecOps), and utilize modern software patterns (e.g., Circuit Breakers, Saga Orchestration, etc) and best practises. Software Engineering Delivery Excellence - Instill a laser focus on software quality, such as TDD, BDD, formal code review practices, and comprehensive unit/integration/end-to-end testing, minimizing production defects and system downtime. Drive the adoption of Agile methodologies (Scrum/Kanban) and lean development principles across all projects to maximize speed and responsiveness. Ensure all software development adheres to stringent security standards and regulatory compliance (e.g., data privacy, financial regulations), integrating security practices early in the development lifecycle. Implement best-in-class DevOps practices, including Continuous Integration/Continuous Deployment (CI/CD), infrastructure-as-code, and automated monitoring, to achieve rapid, high-quality software delivery. Bring thought leadership and industry best practises into the team. Oversee the automation of the entire CI/CD lifecycle, driving toward a goal of zero-touch deployment and automated releases. Ensure teams utilize the most effective modern language stacks and database technologies appropriate for the high-volume nature of the logistics domain. Demand and manage a unified Observability Platform (using distributed tracing, comprehensive metrics, and structured logging) that provides engineering teams with the necessary insights to proactively debug and optimize production systems. Strategically plan and execute programs to reduce technical debt in legacy systems through progressive modernization and refactoring, balancing innovation with stability. AI & Data-First Engineering - Own the design, implementation, and governance of the end-to-end MLOps platform, ensuring automated, secure, and reproducible pipelines for model training, deployment, monitoring, and experimentation. Direct the technical integration of Generative AI and Predictive ML Models into mission-critical production systems. Guide the architectural shift towards a Data Mesh model, where data is treated as a product, owned by domain teams, and readily available as standardized, quality-assured data products for consumption across the Group. Architect cloud-native solutions for the storage, processing, and analysis of large volumes of unstructured data (e.g., images, sensor data) critical for advanced logistics and computer vision applications. Engineering Leadership & Talent Development - Be a magnetic force for top-tier engineering talent, specializing in building and upskilling teams in Cloud, AI, and Distributed Systems. Foster a culture of technical curiosity, transparency, and blameless post-mortems. Lead, mentor, and grow a high-performing software engineering team across various disciplines (Backend, Frontend, Data Engineering, QA, and DevOps). Cultivate a transparent, data-driven, and innovative engineering culture focused on quality, agility, and continuous improvement. Partner closely with the various Business Units and Digital teams (Product Management, Data Science, Operations & Security) to ensure technical solutions align with market needs and business objectives. Effectively manage the software engineering budget, resource allocation and vendor relationships to ensure efficient delivery. Key Requirements: Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field - Or equivalent practical technical experience. Minimum of 12+ years of progressive experience - In software development and architecture, with at least 5 years in a senior leadership role (e.g., Chief Architect, Head of Engineering, VP of Technology, or similar). Experience in managing teams of 50+ engineers Demonstrated experience in a highly transactional, high-scale digital environment - E.g., E-commerce, Logistics, FinTech. Proven track record - In driving large-scale digital transformation or modernization projects in a highly transactional, high-scale digital environment preferably within the logistics, e-commerce, or financial services industries. Deep expertise in cloud computing platforms - AWS/Azure and experience migrating complex systems to the cloud. Expertise in designing and building scalable systems - Using modern stacks (e.g., Python, Go, Node.js, Java) and technologies (e.g., Kubernetes, Kafka, Serverless functions). Strong understanding & track record - Of Data Engineering pipelines, ML model deployment, and MLOps. Fluency in architectural patterns - Microservices, Event-Driven Architecture and best practices for system security and resilience.

Malaysia
Permanent
Negotiable

Meet the IT Jobs team.

Avinash Kumar Manoharan

Managing Director - Malaysia
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John Stuart Tolmie

Managing Director - Thailand
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Tina Nugraheni

Managing Director - Indonesia & Philippines
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Herwinda Nurmala Dewi

Division Head - Indonesia
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Nurul Ramadani Nasution

Emerging Technology Manager - Indonesia
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Arini Rindang Cahaya Purba

Senior Recruitment Consultant - Indonesia
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Muhammad Bagus Almer

Recruitment Consultant - Indonesia
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Anastasia Felice

Recruitment Consultant - Indonesia
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Dian Cita Putri

Recruitment Consultant - Indonesia
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Elizabeth Ravva

Recruitment Consultant - Indonesia
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Alya Salsabila

Recruitment Consultant - Indonesia
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