IT Recruitment

IT is one of the fastest growing and developing job markets today. Organisations seeking to develop their IT staffing capability require an experienced recruitment partner to help define requirements, build a sourcing and attraction plan, and find the best talent available.

Monroe Consulting specialises in IT recruitment. We have a long history of partnering with leading organizations in Asia-Pacific to deliver exceptional candidates and IT recruitment solutions. Our offices based in China, Indonesia, Philippines, Malaysia, Thailand, and Vietnam

We help organizations establish, build, and grow their IT teams. We do this through connecting our clients with our wide IT talent network of IT management, development, IT infrastructure, networking, telecommunication, data warehousing, digital, e-commerce, eSports and gaming, IT security database administration, engineering, and more.

For IT candidates and IT professionals looking for your next job or contract, we can help. We have an ongoing stream of IT jobs available across Asia with some of the best companies operating in the region. Browse our jobs below and simply apply for any that interests you, and we’ll be in touch. Be sure to also register with us to be notified of new IT jobs as they become available.

Why use an IT recruiter

In the IT sector, technologies and systems are changing so rapidly that identifying resourcing needs and developing staffing solutions are more challenging than ever.

Filling highly technical IT roles demands deep market knowledge and a comprehensive candidate network to tap into. At Monroe Consulting, we understand the IT recruitment and job market, and we have experience placing IT jobs at all levels of the organization from developers and engineers, to management and executive levels. Whether your organization is a start-up, enterprise-level, or a large organization building in-house IT capability, Monroe Consulting has the experience and networks to help.

Our experienced network of recruiters and consultants provide end-to-end IT recruitment solutions. We support clients from the early stages identifying the job requirements, all the way to onboarding, and post-placement support. We provide an exceptional experience for both our IT candidates and clients, ensuring both parties start their working relationship in the best way possible.

Are you an employer looking to hire IT talent?

Contact us out to learn more about our world-class IT recruitment and executive search services.

IT Jobs Market Outlook in Asia Pacific

The Information Technology market in Asia is experiencing significant and sustained growth. However, the growing number of IT job opportunities are frustrated by a limited talent pool and fierce competition internationally for top IT talent. This has created a skill shortage in most technological sectors.

IT professionals are no longer exclusively employed by specialist technology companies. Many organizations are building in-house IT teams to better manage emerging needs like cloud technology, data management & analytics, business intelligence, cybersecurity, and systems administration.

Industries that increasingly offer online services to customers are building full-service in-house IT capability. Industries like finance support their client services with full suites of developers, engineers, QA, architects, analysts, support specialists, and management.

For candidates, the IT jobs outlook is exceptionally good, as accelerated digitalisation in all areas of the society is guaranteed to generate many more job opportunities into the foreseeable future.

For organisations, building IT recruitment strategies will ensure that critical skills shortages are mitigated, and that their reputation as an IT employer of choice is recognised in the market.

Latest IT Jobs.

Technical Director

Executive recruitment company Monroe Consulting Group Philippines are recruiting on behalf of a Global Leading Integrated Communication Information Solution Provider. The job is based in BGC, Taguig City, Metro Manila. The candidate will work on an On-site work arrangement. Key Job Responsibilities Technical Team Building and Management: Responsible for the overall management of the project's wireless technology delivery team, determining the team's organizational structure, resource allocation, responsibility definition, and assessment mechanism. Technical Solution Implementation: Organize risk review and control of pre-sales technical solutions, convert pre-sales technical solutions into executable engineering technical solutions, and eliminate or avoid risks. Goal Setting and Decomposition: Formulate technical delivery milestones and engineering technical implementation plans and decompose them into each sub-team for implementation. Formulation of Technical Delivery Processes: Establish work processes for the technical delivery team and standardize the team's work through processes for smooth works operation. Technical Delivery Execution: Organize technical delivery to complete the implementation of project technical solutions, overall technical support and guideline, be responsible for milestones, costs, and final results (contract KPIs). Plan-Driven and Assurance: Participate in regular or irregular technical communication meetings with the project team and customers to form work plans and problem/requirement lists; drive the achievement of milestones through work plans; ensure the effectiveness of plan implementation through requirement/problem lists. Customer Relationship Management: Possess excellent customer relationship maintenance capabilities and continuously enhance customer satisfaction. Local Skill Transfer: Responsible for the overall planning and skill transfer of local technical personnel in the project; organize, plan and implement advanced skill training for customers. Key Job Qualifications: Bachelor's degree or higher education in Telecommunications /Electronics Engineering / IT / BA or equivalent. Minimum of 10 years of professional experience, with at least 5 years in senior technical management or organizational leadership roles. Rich experience in formulating comprehensive technical solutions, risk identification, quality prevention, integration verification and implementation. Proactive, self-motivated and with rich communication and negotiation skills, as well as team operation and management capabilities; able to take the lead in establishing effective collaborative operation mechanisms and build effective cooperative relationships with other relevant teams. Ability to undertake technical exchanges with middle and senior customer management and technical expert training. Proficient in English. Knowledge of telecommunication network (Mainly mobile network) structure and functionalities. Knowledge of mobile services function and design, functional modules, interfaces and protocols. Deeply understanding of mobile network (2G, 3G, 4G, 5G) Radio planning and optimization process. High level technical qualified experience in mobile network implementation or operation, such as network optimization and network swap experience. Proficient in CEI user perception optimization and well-versed in the CSP optimization process. Priority will be given to candidates with Nokia/Huawei site swap experience and those with Philippines Globe work experience.

  • City of Taguig
  • Permanent
  • Negotiable

IT Infrastructure Manager (Fintech)

Monroe Consulting Group Indonesia, a leading executive search firm, is partnering with a prominent payment infrastructure and technology company to recruit an IT Infrastructure Manager. This role will be responsible for leading the Infrastructure function and managing enterprise-level IT infrastructure initiatives, playing a key role in maintaining business continuity through a secure, stable, and high-performing infrastructure platform that supports mission-critical systems. Key Responsibilities: Lead and oversee the IT Infrastructure team, ensuring strong operational performance across data centers, networks, servers, and cloud platforms. Maintain the availability, stability, performance, and resilience of production systems to support continuous business operations. Manage infrastructure capacity planning, optimization, and effective resource utilization. Ensure infrastructure incidents are resolved promptly, including thorough root-cause analysis and preventive actions. Drive successful delivery of infrastructure projects, ensuring timelines, scope, and quality standards are met. Track and report project milestones, team performance, and achievement of annual KPIs. Support large-scale infrastructure initiatives, including new product launches and business expansion, by ensuring infrastructure and operational readiness. Develop and execute infrastructure strategies that align with overall business goals. Evaluate and implement new technologies to enhance system efficiency, scalability, and reliability. Set team objectives, work plans, and operational roadmaps to promote continuous improvement. Ensure adherence to established SOPs, policies, and operational guidelines. Conduct periodic and monthly reviews to assess compliance with internal standards and procedures. Collaborate with the Security team to establish and enforce infrastructure security policies. Perform routine security assessments and lead remediation efforts for identified risks. Assess team performance, provide structured feedback, and deliver coaching to support professional growth. Define and manage career development pathways for infrastructure team members. Foster a collaborative, motivated team culture that encourages innovation and best-practice sharing. Work closely with Engineering, Product, SRE, Security, Operations, and Managed Service teams on daily operations and strategic initiatives. Key Requirements: Bachelor's degree in Information Technology, Computer Science, or a related discipline. At least 5 years of experience in a managerial role within IT infrastructure. Hands-on experience managing cloud platforms, specifically AWS or GCP. Proven track record of delivering complex infrastructure projects in high-availability environments. Experience leading and developing a mid-sized technical team. Prior exposure to the payment industry, financial services, or high-performance computing environments is strongly preferred. Solid expertise in network, server, storage, and cloud infrastructure. Professional certifications such as ITIL, PMP, or equivalent are a plus. Strong technical background in: Network infrastructure (routing, switching, WAN, firewalls, WLAN) Server and storage systems (VMware, SAN, Windows, Linux, AD, LDAP) Cloud infrastructure and architecture (AWS or GCP mandatory)

  • Indonesia
  • Permanent
  • Negotiable

Technical Director

Executive recruitment company Monroe Consulting Group Philippines are recruiting on behalf of a Global Leading Integrated Communication Information Solution Provider. The job is based in BGC, Taguig City, Metro Manila. The candidate will work on an On-site work arrangement. Key Job Responsibilities Technical Team Building and Management: Responsible for the overall management of the project's wireless technology delivery team, determining the team's organizational structure, resource allocation, responsibility definition, and assessment mechanism. Technical Solution Implementation: Organize risk review and control of pre-sales technical solutions, convert pre-sales technical solutions into executable engineering technical solutions, and eliminate or avoid risks. Goal Setting and Decomposition: Formulate technical delivery milestones and engineering technical implementation plans and decompose them into each sub-team for implementation. Formulation of Technical Delivery Processes: Establish work processes for the technical delivery team and standardize the team's work through processes for smooth works operation. Technical Delivery Execution: Organize technical delivery to complete the implementation of project technical solutions, overall technical support and guideline, be responsible for milestones, costs, and final results (contract KPIs). Plan-Driven and Assurance: Participate in regular or irregular technical communication meetings with the project team and customers to form work plans and problem/requirement lists; drive the achievement of milestones through work plans; ensure the effectiveness of plan implementation through requirement/problem lists. Customer Relationship Management: Possess excellent customer relationship maintenance capabilities and continuously enhance customer satisfaction. Local Skill Transfer: Responsible for the overall planning and skill transfer of local technical personnel in the project; organize, plan and implement advanced skill training for customers. Key Job Qualifications: Bachelor's degree or higher education in Telecommunications /Electronics Engineering / IT / BA or equivalent. Minimum of 10 years of professional experience, with at least 5 years in senior technical management or organizational leadership roles. Rich experience in formulating comprehensive technical solutions, risk identification, quality prevention, integration verification and implementation. Proactive, self-motivated and with rich communication and negotiation skills, as well as team operation and management capabilities; able to take the lead in establishing effective collaborative operation mechanisms and build effective cooperative relationships with other relevant teams. Ability to undertake technical exchanges with middle and senior customer management and technical expert training. Proficient in English. Knowledge of telecommunication network (Mainly mobile network) structure and functionalities. Knowledge of mobile services function and design, functional modules, interfaces and protocols. Deeply understanding of mobile network (2G, 3G, 4G, 5G) Radio planning and optimization process. High level technical qualified experience in mobile network implementation or operation, such as network optimization and network swap experience. Proficient in CEI user perception optimization and well-versed in the CSP optimization process. Priority will be given to candidates with Nokia/Huawei site swap experience and those with Philippines Globe work experience.

  • City of Taguig
  • Permanent
  • Negotiable

Service Delivery Lead

Executive recruitment company Monroe Consulting Group Philippines is recruiting on behalf of a technology company specializing in enterprise-grade conversational artificial intelligence (AI) solutions.. This job offers an onsite work set-up, based in Manila (Philippines). Job Summary They're looking for a dynamic and visionary Service Delivery Lead to own the entire customer lifecycle-from the first technical pitch to strategic long-term growth and optimization. You won't just manage accounts; you'll be the trusted advisor to C-Suite stakeholders, driving product adoption, identifying high-impact growth opportunities, and leading a team that executes flawless technical solutions. Key Job Responsibilities: Lead, organize, and execute the onboarding of new clients, ensuring smooth knowledge transfer and solution deployment. Engage with clients regularly through quarterly business reviews, roadmap presentations, and product training sessions. Drive presales activities including solution design, technical presentations, product demonstrations, and proposal support. Manage change requests and incident response according to SLA, leveraging deep product knowledge and client context to offer effective solutions. Analyze product usage data and key business metrics to proactively improve adoption, prevent churn, and uncover upselling opportunities. Identify and close gaps between client expectations and business performance of the solution (e.g., talkbot), and lead optimization initiatives with internal task forces Partner with the sales team in renewal, upselling, and account expansion efforts by aligning technical solutions with customer growth stages. Act as a trusted advisor to C- and D-suite stakeholders, guiding clients on both technical and business aspects. Manage and mentor the delivery/presales team to ensure consistent quality of service and scalability of operations. Key Job Qualifications: Minimum 8 years of experience in presales, solution consulting, customer success, or account management within enterprise technology or related industries. Proven experience in technical presales (solution design, proposal development, product demos, RFP/RFI handling) and customer success (renewals, upselling, adoption, and retention). Prior experience in fintech, martech, or enterprise software/services is highly advantageous. Strong communication skills with proven track record working with C- and D-suite stakeholders. Fluency in Mandarin are strongly encouraged to apply, as this skill is a valuable resource for engaging with our Chinese-speaking partners/clients. Capabilities & Personality: Strong leadership skills with the ability to manage, mentor, and grow a team. Excellent communication, presentation, and negotiation skills Empathetic and confident in handling client concerns, complaints, or conflict resolution. Data-driven decision maker; able to quickly identify trends and resist unsupported assumptions. Strong prioritization and time management skills. Problem-solving mindset with a "take charge" personality and consistent follow-through.

  • Manila
  • Permanent
  • Negotiable

Creative Producer/Host

Executive search firm Monroe Consulting Group Philippines is recruiting on behalf of a rapidly growing gaming platform in the Philippines. Our client, a proudly Filipino online sportsbook and eGames platform, is gaining recognition in the gaming and sports entertainment industries. They are also a trusted partner of the Philippine government in promoting responsible gaming. Our client is looking for a Creative Producer. The position is based in Taguig City, Metro Manila, with on-site working arrangement. Job Summary We are looking for a Creative Producer to be in-charge in producing engaging, relevant, and impactful content. They supply businesses with written, graphical, audio, and video content designed to educate, inspire, and convert customers. Key Responsibilities Research on industry-related topics Create various content types (videos, articles, infographics) with relevant tone and style, adhering to the respective style guides Utilize various digital publishing platforms to create structured drafts Target content to specific audiences and focus on trending topics Incorporate blog and social media posts in both websites and social media platforms like Facebook, Tiktok, Instagram Conduct keyword research and employ SEO best practices to optimize content Analyse web traffic to measure the success of the content (e.g. conversion and bounce rates) Job Qualifications Bachelor's Degree in Marketing, Journalism, Mass Communications, Advertising or related field 3-5 years experience in Digital Marketing and/or Creatives / Content Creator post Can write, produce, shoot and edit contents With pleasing personality and can qualify as online / offline host and influencer Well-versed and knowledgeable about industry trends Have experience creating strong and engaging content accompanied with applicable portfolio Understanding of SEO best practices. Excellent research, organization and time management skills. Ability to work independently and collaboratively. Ability to work efficiently without compromising quality or accuracy.

  • Philippines
  • Permanent
  • Negotiable

Finance Planning Analyst

Executive recruitment firm Monroe Consulting Group Philippines is hiring a Financial Planning Analyst on behalf of a managed services platform that combines multiple companies and capabilities focused on network development, rollout, operation, and support. As the FP&A, you will focus on financial planning and analysis, involving tasks like managing the annual budget and forecasting, developing financial models, analyzing performance metrics (like subscriber metrics and churn), and partnering with business units to provide strategic financial insights. In this individual contributor role, you will partner closely with the US-based VP of Finance and CEO to drive data-driven decision-making, identify critical financial trends and risks, and ensure the company consistently meets its financial objectives. This is a Mandaluyong-based hybrid role operating on a permanent night-shift schedule. Key responsibilities: Financial planning: Lead the annual budgeting, quarterly forecasting, and long-range financial planning processes. Financial analysis: Analyze financial and operational data to identify trends, variances, risks, and opportunities specific to the telecom sector. Performance monitoring: Track and analyze key performance indicators (KPIs) such as subscriber growth, churn rates, and profitability by channel or product. Financial modeling: Build, maintain, and improve complex financial models for forecasting, scenario planning, and business case analysis. Reporting and communication: Prepare insightful reports and presentations for senior leadership, highlighting findings and recommendations. Business partnering: Collaborate with cross-functional teams (Sales, Marketing, Operations, Technology) to align financial plans with business objectives. Key requirements: Bachelor's degree in Accounting, Finance, or a related field. CPA qualification is not required but is considered a significant advantage 5-7 years of total finance experience, with at least 2-3 years focused on FP&A modeling Proven track record in a supervisory or leadership role (Lead level and above) Strategic thinker capable of bridging the gap between finance and operations; fluent in English Experience with tools like Python, SQL, and business intelligence (BI) dashboards can be a plus. Prior experience within the Telecommunications or Technology sectors is highly preferred Ability to analyze large datasets, identify critical variables, and translate them into actionable, data-driven insights

  • Mandaluyong City
  • Permanent
  • Negotiable

Marketing Manager, Bangkok, Thailand

Award-winning executive recruitment firm, Monroe Consulting Group, is partnering with a leading international technology and solution-based company with business activities across multiple markets in Asia. The company focuses on delivering integrated solutions and advanced technologies to support enterprise and commercial customers. With a strong emphasis on innovation, product expertise, and market-driven execution, the organization continues to expand its footprint through strategic partnerships and regional collaboration. The Marketing Manager is for responsible for leading strategic marketing initiatives to strengthen brand positioning and drive sustainable business growth. The position oversees integrated marketing planning, go-to-market execution, and performance optimization, while working closely with internal teams and external partners to deliver impactful marketing outcomes. Job Responsibilities Develop and execute integrated marketing strategies, including annual and quarterly plans, aligned with overall business objectives to enhance brand awareness and market presence. Lead go-to-market (GTM) initiatives for new products, ensuring campaigns are executed on schedule and meet quality standards. Conduct market research, customer insight analysis, and competitor benchmarking to generate actionable insights and strategic recommendations. Plan, manage, and optimize the annual marketing budget to ensure effective resource allocation and strong return on investment (ROI). Build and maintain strong working relationships with advertising agencies, PR firms, media partners, and KOL/KOC stakeholders to drive successful collaborations. Lead, coach, and develop marketing team members to enhance execution capability and professional growth. Collaborate cross-functionally with sales, product, and channel teams to ensure alignment and efficient project implementation. Utilize BI analytics tools and CRM systems to track performance, evaluate campaign effectiveness, and continuously improve marketing results. Job Requirements Proven expertise in marketing strategy development, market analysis, campaign execution, budget management, and ROI optimization. Strong leadership capabilities with experience managing teams and working cross-functionally. Demonstrated experience collaborating with advertising agencies, PR agencies, media, and KOL/KOC partners, with a track record of successful campaigns. Proficient in digital marketing and e-commerce platforms, including Meta Ads, Google Ads, TikTok Ads, Shopee, and Lazada. Excellent communication skills, analytical thinking, and a results-driven mindset, with the ability to perform effectively in a fast-paced environment. Strong command of English; proficiency in Chinese is a significant advantage.

  • Thailand
  • Permanent
  • Negotiable

Sales Account Manager (Technology)

We are seeking an experienced and results-driven Sales Account Manager to join our Client's team, a notable Cash Technology Solution company.. If you have a strong background in partnership and account management, particularly with clients in Retail, F&B, and Banking, and bring over 10+ years of experience, this is your opportunity to excel in a rapidly evolving industry. Key Responsibilities Drive revenue growth by building, managing, and expanding strategic partner and account relationships. Achieve and exceed sales targets through effective planning, execution, and relationship management. Develop, negotiate, and align budgets, commercial terms, and joint action plans with partners. Design and execute impactful sales promotions and go-to-market initiatives in collaboration with partners. Oversee inventory planning and coordinate shipments to ensure smooth sales operations. Monitor market dynamics, analyze performance data, and translate insights into actionable sales strategies. Manage multiple sales initiatives simultaneously while maintaining focus on execution and results. Requirements 10+ years of experience in sales or account management, preferably within software, SaaS, or technology-driven companies. Experience in Customer Experience, automation, or enterprise software markets is an advantage but not mandatory. Proven track record of delivering sales results and managing complex partner ecosystems. Strong communication, negotiation, and stakeholder management skills. Self-driven, proactive, and able to work independently with a strong sense of ownership and accountability. Strategic thinker with the ability to execute hands-on in a dynamic, growth-oriented environment.

  • Indonesia
  • Permanent
  • Negotiable

Senior Finance Manager

Executive recruitment company Monroe Consulting Group Malaysia's Technology Division is partnering with a technology organisation specialising in data and analytics. Our client is seeking for a Senior Finance Manager to anchor the growing finance function in Kuala Lumpur. This role is central to managing both Shared Services and Corporate Accounting, providing end-to-end ownership of our regional and global financial operations. Key Responsibilities Lead End-to-End Financial Management Oversee full-spectrum accounting, financial reporting, and statutory compliance for all entities under your scope. Manage month-end and year-end closing processes, ensuring accuracy, timeliness, and audit readiness. Ensure adherence to accounting standards, internal controls, and global financial policies. Drive Operational Excellence Across Shared Services Lead a team responsible for AP, AR, payroll, and other shared services functions. Design and implement scalable processes, automation initiatives, and internal control improvements. Collaborate with cross-functional teams to streamline operations and optimize working capital. Partner with Leadership for Business Insight Own budgeting, forecasting, and variance analysis across global functions. Translate numbers into actionable insights to support decision-making by the CFO and business leaders. Serve as a key finance business partner, balancing control with agility in a dynamic, fast-paced environment. Governance, Compliance & Risk Management Maintain strong financial oversight and compliance standards across all entities. Manage external audits, tax reporting, and insurance matters. Oversee treasury operations, including cash flow forecasting and funding needs. Build & Develop the Team Lead, mentor, and grow a capable finance team within Malaysia. Foster a culture of accountability, continuous learning, and excellence. Create the foundation for future regional finance expansion as company scales globally. Key Requirements: 10+ years of progressive experience in accounting and finance, including leadership responsibilities. At least 3-5 years of proven experience managing both shared services and corporate finance functions. Strong understanding of IFRS, statutory reporting, tax compliance, and audit processes. Excellent analytical skills with the ability to communicate insights clearly and persuasively. Hands-on, adaptable, and comfortable navigating a fast-paced, high-growth environment. Proficiency in ERP systems and financial automation tools is a plus.

  • Malaysia
  • Permanent
  • Negotiable

Vendor Sourcing Specialist

Executive recruitment company Monroe Consulting Group Malaysia's Industrial Division is partnering with a technology-driven organization specializing in maintenance and repair service networks. Our client is seeking a Vendor Sourcing Specialist (VSS) to expand and strengthen its nationwide vendor network, ensuring high-quality service delivery through its proprietary platform. Job Summary The Vendor Sourcing Specialist plays a vital role in identifying, onboarding, and managing qualified vendors across multiple service categories. This position requires strong communication and negotiation skills to ensure vendor compliance, competitive pricing, and reliable service performance. The ideal candidate is proactive, detail-oriented, and capable of managing multiple sourcing priorities in a fast-paced, US-based business environment. Job Responsibilities: * Identify, interview, and qualify new vendors to support expanding service coverage * Establish and maintain strong, trust-based relationships with vendors through consistent communication and follow-up * Negotiate pricing, service terms, and contracts while ensuring profitability and quality standards * Ensure vendor compliance with insurance, documentation, and service requirements * Track and manage vendor information, performance data, and coverage areas using internal tools and Microsoft Excel * Collaborate with internal teams to resolve escalations and replace underperforming vendors when necessary * Support the onboarding of new vendor accounts and recurring seasonal services * Maintain accurate and up-to-date vendor records within the company's platform * Achieve daily sourcing metrics, including outbound calls, event logs, and vendor confirmations * Foster a professional and positive team environment * Perform ad-hoc projects and other duties as assigned Job Requirements: * Proficiency in Microsoft Excel, Word, and Outlook required * Excellent communication skills in English, both written and spoken * Prior experience in vendor management, procurement, or supplier sourcing preferred * Strong negotiation, problem-solving, and relationship-building abilities * Highly organized with attention to detail and accountability for deliverables * Ability to work independently and manage multiple priorities simultaneously * Comfortable making high-volume outbound vendor calls daily * Willingness to work US business hours (night shift) with flexibility during peak seasons * Minimum Diploma or equivalent qualification; Bachelor's degree preferred

  • Malaysia
  • Permanent
  • Negotiable

Trainer (US Client Support)

Executive recruitment company Monroe Consulting Group's Professional Services Division is recruiting on behalf of a leading multinational outsourcing provider supporting US-based clients. Job summary: The Trainer will be a key member of the Learning & Development function, reporting to the Training Manager. This role is responsible for delivering onboarding programs, conducting skills-based training, and supporting continuous learning initiatives for new and tenured customer support associates. The winning candidate will design learning modules, run assessments, provide coaching, and ensure teams are equipped with the communication skills, product knowledge, and service excellence required to meet US client standards. Job description: Deliver onboarding, process, product, and soft-skills training for new hires supporting US customers. Conduct refresher, upskilling, and transition training for existing support teams. Customize training materials to align with US culture, client requirements, SLAs, and communication style. Develop and enhance training content (manuals, presentations, e-learning modules, role plays, and simulations). Assess trainee performance through quizzes, mock calls, and live evaluations, certifying readiness for production. Provide coaching and feedback to address skill gaps and drive performance improvements. Collaborate with Operations, QA, and HR to identify training needs and support performance enhancement plans. Maintain training records, reports, and documentation in accordance with company standards and compliance requirements. Support knowledge base updates and contribute to continuous improvement of the training framework. Conduct virtual and in-person training sessions using LMS and digital training tools. Job Requirements: Bachelor's Degree in Communications, Education, Business, or any related field. Minimum 2-3 years of experience as a Trainer in a BPO/customer support environment, ideally with US client exposure. Strong facilitation and presentation skills with excellent command of spoken and written English. Experience using LMS platforms and virtual training tools (Zoom, MS Teams, etc.). Good understanding of customer support KPIs (AHT, CSAT, QA) and contact center environment. Analytical mindset with the ability to measure learning effectiveness and training ROI. Willing to work according to US shifts.

  • Malaysia
  • Permanent
  • Negotiable

Sales Director

Executive recruitment company Monroe Consulting Group's Technology Division is partnering with one of Asia's fastest-growing HR tech platforms, reimagining the future of work through a strong focus on employee experience, customer success, and continuous innovation. We are looking for an experienced professional for the position of Sales Director. The role entails supporting the SVP of APJ Expansion to drive growth & market share by selling company's industry-leading HR cloud offering to medium enterprises. This is a great opportunity for an entrepreneurial sales leader, starting as an individual contributor, you will be tasked to hunt new logos from the get go. Job descriptions Assist the SVP of APJ Expansion in developing and implementing industry-specific sales plans & strategies to target mid-market clients Actively prospect and generate a viable pipeline of opportunities through multiple channels Position company effectively to win with clients in pursuit of best-in-class HR technology Build strong relationships with clients so that they can propagate their company success with other prospects Keep abreast of the latest trends in the HR technology landscape to generate meaningful conversations and sales opportunities in the target market Be a leader at industry events/conferences by actively networking and evangelising the company value proposition Requirements: 10+ years experience in Sales, preferable SaaS Have experience doing direct selling as well as managing sales on partner ecosystem Comfortable with flexible work timings and travelling Excellent negotiation, communication, time management and organisational skills Industry agnostic- but preference will be given to people having exposure to working in cloud technology, IT/ITeS etc. Experience with enterprise sales is a plus Proven ability to understand client pain points and proposing solutions Proven ability to work and effectively communicate with C-level executives and line of business representatives Track record of driving results under minimal supervision. Experience building a vertical/new business is a plus

  • Malaysia
  • Permanent
  • Negotiable

Regional Vice President - Business Development APAC

Executive recruitment company Monroe Consulting Group's Technology Division is partnering with a cutting-edge solutions in the telecommunications and technology sectors. With a strong focus on enabling digital transformation, our distinguished client empowers businesses to harness the power of technology through innovative software and services. Their comprehensive suite of products supports a wide range of industries, from mobile network operators to enterprises, helping them optimize operations, enhance customer experiences, and accelerate growth. We are seeking a dynamic and results-driven Regional Vice President to spearhead business development initiatives across the APAC region. This role is perfect for a highly motivated professional with a proven track record in identifying, cultivating, and securing new business opportunities within the telecommunications industry. The ideal candidate will possess a deep understanding of the telecom landscape, strong relationship-building skills, and a keen ability to translate market trends into strategic growth opportunities. Responsibilities Business Development & Strategy: Develop and execute a comprehensive regional business development strategy to achieve revenue targets and market share objectives. Identify and prioritize key target markets, segments, and potential partners within the APAC telecom sector. Conduct thorough market research and competitive analysis to identify emerging trends, opportunities, and threats. Develop compelling value propositions and tailored solutions that address the specific needs of telecom operators. Partnership & Relationship Management: Proactively cultivate and manage relationships with key decision-makers at telecom operators and other industry stakeholders. Negotiate and close strategic partnerships, joint ventures, and other collaborative agreements that drive mutual growth. Serve as a trusted advisor to partners, providing insights and solutions that help them achieve their business objectives. Build and maintain a strong network of industry contacts and actively participate in relevant events and conferences. Leadership & Team Management: Provide inspirational leadership and direction to a high-performing business development team. Set clear goals, provide ongoing coaching and mentorship, and foster a culture of collaboration and success. Effectively manage the business development budget and allocate resources strategically to maximize ROI. Accurately forecast sales pipeline and revenue projections, providing regular updates to senior management. Industry Advocacy & Thought Leadership: Represent the company as a thought leader in the telecom industry, actively participating in conferences, webinars, and other industry events. Contribute to industry publications and thought leadership pieces to enhance the company's visibility and reputation. Stay abreast of industry trends, regulatory developments, and emerging technologies that could impact business opportunities. Requirements Experience: 10+ years of progressive experience in business development, sales, or a related function within the telecom industry. A proven track record of successfully closing deals and exceeding revenue targets is essential. Skills: Deep understanding of telecom operations, business models, and the competitive landscape in the APAC region. Strong analytical and strategic thinking skills, with the ability to identify and capitalize on market opportunities. Exceptional negotiation, communication, and presentation skills, with the ability to influence and persuade at all levels. Proven ability to build and manage high-performing teams and foster a collaborative work environment. Excellent interpersonal and relationship-building skills, with a strong network of industry contacts.

  • Malaysia
  • Permanent
  • Negotiable
Meet the IT Jobs team.
  • Avinash Kumar Manoharan

    Avinash Kumar Manoharan

    Managing Director - Malaysia

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  • John Stuart Tolmie

    John Stuart Tolmie

    Managing Director - Thailand

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  • Tina Nugraheni

    Tina Nugraheni

    Managing Director - Indonesia & Philippines

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  • Herwinda Nurmala Dewi

    Herwinda Nurmala Dewi

    Division Head - Indonesia

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  • Nurul Ramadani Nasution

    Nurul Ramadani Nasution

    Emerging Technology Manager - Indonesia

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  • Arini Rindang Cahaya Purba

    Arini Rindang Cahaya Purba

    Senior Recruitment Consultant - Indonesia

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  • Muhammad Bagus Almer

    Muhammad Bagus Almer

    Recruitment Consultant - Indonesia

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  • Anastasia Felice

    Anastasia Felice

    Recruitment Consultant - Indonesia

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  • Dian Cita Putri

    Dian Cita Putri

    Recruitment Consultant - Indonesia

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  • Elizabeth Ravva

    Elizabeth Ravva

    Recruitment Consultant - Indonesia

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  • Alya Salsabila

    Alya Salsabila

    Recruitment Consultant - Indonesia

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